Question 1

What types of cleaning services do you offer?

Accepted Answer

We offer a comprehensive range of cleaning services, including residential cleaning,  office cleaning, move-in/move-out cleaning, and more.

Question 2

Do you provide cleaning supplies and equipment?

Accepted Answer

Yes, we come fully equipped with our own cleaning supplies and equipment. However, if you have specific preferences or requests, feel free to let us know in advance.

Question 3

Are your cleaning products safe for pets and children?

Accepted Answer

Absolutely. As a mother myself, I prioritize the health and safety of your loved ones. Our cleaning products are eco-friendly and non-toxic, ensuring a clean and safe environment for all occupants, including pets and children.

Question 4

Do I need to be present during the cleaning?

Accepted Answer

It's entirely up to you. Many of our clients prefer to be present during the initial cleaning to provide instructions and discuss any specific requirements. However, it's not necessary for subsequent cleanings as we can arrange access to your property securely.

Question 5

How long will the cleaning take?

Accepted Answer

The duration of the cleaning depends on various factors, including the size of your property, the level of cleaning required, and any specific tasks requested. We can provide you with an estimated timeframe based on these factors.

Question 6

Are your cleaners background-checked?

Accepted Answer

Yes, all our cleaners undergo thorough background checks for your peace of mind. We prioritize professionalism, trustworthiness, and reliability in our team members.

Question 7

What happens if I'm not satisfied with the cleaning?

Accepted Answer

Your satisfaction is our top priority. If you're not completely satisfied with the cleaning, please don't hesitate to contact us within 24 hours, and we'll promptly address any concerns and ensure that the issue is resolved to your satisfaction.

Question 8

How far in advance do I need to schedule a cleaning appointment?

Accepted Answer

We recommend scheduling your cleaning appointment as far in advance as possible to ensure availability, especially for specific dates and times. However, we do our best to accommodate last-minute requests whenever feasible.

Question 9

Do you offer recurring cleaning services?

Accepted Answer

Yes, we offer flexible recurring cleaning plans tailored to your schedule and cleaning needs. Whether you prefer weekly, bi-weekly, or monthly cleanings, we can customize a plan that works best for you.

Question 10

How do I pay for the cleaning services?

Accepted Answer

As a burgeoning enterprise, we currently exclusively accept payments via Cash, or E-transfer. We anticipate expanding our payment options as our business continues to evolve and grow in the future.

Question 11

What if I need to cancel?

Accepted Answer

We know that things happen, and situations arise. We accept cancelations via Email, SMS (text), or Phone. We do require a 24-hour notice.

FAQ

Frequently asked questions